PRIVACY POLICY

Thank You for Visiting Queen City Cookies

We consider it a special privilege to serve our customers, and we have the utmost respect for your privacy. None of the information you give us will be given to other companies for any reason, as it is used for the sole purpose of serving you, our customer. Our site uses industry standard SSL (Secure Sockets Layer) encryption for state of the art security when you place orders online.

Terms and Conditions

By visiting queencitycookies.com or purchasing any product through queencitycookies.com, you accept and agree to the following terms, conditions and practices described hereafter. We are not responsible for the content or privacy practices of any Web site that links to this site.

This website ("queencitycookies.com") is owned and operated by Queen City Cookies, LLC. Queencitycookies.com recognizes the importance of maintaining the privacy of our customers ("Customers"), registered members ("Members") and other website users (collectively "Users"), and we have posted this privacy policy ("Policy") to describe our practices regarding the collection and use of information gathered through queencitycookies.com. This Policy applies only to Users accessing queencitycookies.com from within the United States. This Policy is effective as of 09/01/09. We may from time-to-time update this Policy and invite you to review this page periodically. In the event this Policy changes, we will inform you by posting an updated Policy on this web page. All changes will go into effect on the date that is posted in our Policy. The new Policy will apply to all past and current users of queencitycookies.com and will replace any prior Policies.

Note: You must be a U.S. resident 18 years or older to register as a Member or use queencitycookies.com.

What Information We Collect and How We Use It

Queencitycookies.com does not collect personally identifiable information from individuals unless they provide it to us voluntarily and knowingly. This means we don't require Users to register or provide information to us in order to view our site.

If you choose to become a Member, we collect the following information about you: name, address, phone number, email address, username, and password. We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a Member, which is only accessible by using the Member's log-in information. We use the information you supply for the purpose of providing the services you have requested. In addition, queencitycookies.com may from time-to-time contact you via email or regular mail, unless you opt-out by following the instructions in the "opting out" section of this policy.

If you shop with us via queencitycookies.com, we collect the following information about you: name, address, phone number, email address, billing information including credit card number and expiration date as well as the names, addresses and phone numbers of gift recipients (if any). We use your name, address, phone number, billing information/credit card information to process your order or otherwise described in this privacy policy. The email address you provide is used for internal purposes, such as confirming and tracking your order or otherwise as described in this privacy policy. We may also contact you via email or regular mail from time-to-time to keep you up-to-date on the latest queencitycookies.com news or to send you our latest promotion. We will not share your email address with third parties. If you would like to opt out of receiving mailings from Queen City Cookies, please follow the instructions in the "opting out" section of this policy. Additionally, gift recipients may, from time-to- time, receive offers from us regarding new products and services that we think may be of interest to them. We allow gift recipients the option to opt out of receiving future marketing related mailings from us.

In certain instances we may disclose your personally identifiable information when we have reason to believe that it is necessary to identify, contact or bring legal action against persons or entities who may be causing injury to you, Queen City Cookies or others. We may also disclose your personally identifiable information when we believe the law requires it. In the event of a merger, consolidation or sale or transfer of all or substantially all of our company or its assets, it is possible that all User information collected by queencitycookies.com will be transferred to the purchaser or the new company.

Updating, Deleting, Editing Your Member Information

A Member can access, review and/or correct all of their personally identifiable information that was provided to us online by visiting the following URL: http://www.queencitycookies.com/member/default.aspx. If a Member wishes to have their account deleted, the Member can send an email requesting the deletion to service@queencitycookies.com.

Cookies and Web Beacons

Queencitycookies.com uses "cookies." A cookie is a small file that is sent to your browser from a web server and stored on your computer's hard drive. We use cookies to help us determine whether a User has visited queencitycookies.com before or if they are new User. Cookies also allow Members to save time during checkout in return visits. Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. Please note that if you disable cookies certain aspects of queencitycookies.com will not function properly, such as the shopping cart. The cookie doesn't track any personal information about you or provide us with any way to contact you, and the cookie doesn't extract any information from your computer.

Queencitycookies.com also tracks users with "web beacons", a commonly used technology. This allows us to anonymously track purchases and other website information. No personal information is collected or transferred using web beacons on queencitycookies.com. We also use "web beacons" in our HTML-based emails to let us know which emails have been open by recipients. This allows us to track the effectiveness of certain communications as well as the effectiveness of our marketing campaigns.

Opting Out

If you would like to opt-out of these emails, please visit the following URL: http://www.Queencitycookies.com/mail/unsubscribe.aspx.

Queen City Cookies.com tracks visitors with Webtrends on Demand. To view the Webtrends On Demand privacy policy, please visit https://ondemand.webtrends.com/privacypolicy.asp#PSFV. You may also email us at service@queencitycookies.com or send your request in the mail to:

Queen City Cookies
1662 Blue Rock Street
Cincinnati, OH 45223

Market Research

From time to time, queencitycookies.com may also conduct questionnaires and surveys and we may contact you via email, postal mail or phone. Survey information is treated like all of the information we collect, and it is used to help us improve the appeal of our products and our site.

Third Parties Service Providers

Queencitycookies.com does not sell your information to third parties.

Security

Queen City Cookies.com takes your privacy and security seriously. For this reason we have established security measures including locked doors and files, electronic security and managerial controls that limit the potential for misuse of information by employees, contractors.

Contacting Queen City Cookies

If you have any questions about our Policy, you can e-mail us at service@queencitycookies.com or contact us by mail at Queen City Cookies, 1662 Blue Rock Street, Cincinnati, OH 45223. We'll be happy to answer your questions or hear your concerns. Please feel confident that we employ the most advanced technology for protecting your transaction information.

At queencitycookies.com we ensure a secure server ordering process. To make purchases online, you must allow your computer to accept "cookies" if it asks. Computer "cookies" are safe and are the best way for us to offer you the most pleasurable and efficient online shopping experience. This is the entire agreement between the parties relating to the subject matter. QCC may modify these terms and conditions at any time and without notice.

Trademark and Copyright

Queen City Cookies, Eat. Smile. Repeat, all graphics and elephants are registered trademarks of Queen City Cookies, LLC.

 

Today you are You, that is truer than true. There is no one alive who is Youer than You. - Dr. Seuss