FAQ

FREQUENTLY ASKED QUESTIONS

Are your baked goods guaranteed?

The Queen City Cookie Guarantee: Our Product Is Our Reputation. Our mission is simple. Our commitment at Queen City Cookies is to provide you with impeccable service and premium baked goods that look and taste extraordinary. We take great pride in our company, our commitment to customer service, and in every product we make.

Our goal is to exceed your highest standards. We believe using superior ingredients and lots of love in everything we do provides you with superior baked goods and experience. Linger with your first bite, and you'll know you're experiencing something extra special. We believe our quality will reward your investment.

We want you to ooh and ah, jump up and down with delight, and fall in love with our tasty treats. If this isn't the case, please give us the opportunity to regain your trust. Contact us by email at service@queencitycookies.com or call us at 513.591.0022.

Shipping

When will my treats arrive?

We aim to provide you with unparalleled service. Our baked goods are shipped to you with loving care via UPS or the US Postal System. Most orders arrive within two to four days with ground delivery. The West Coast often takes four days.  

Our standard shipping days are Monday-Wednesday. During warmer months, we will only ship Thursday or Friday if you select expedited shipping. We ship Thursday only if your package will arrive in one day, or you selected overnight delivery. Of course, during the winter, we can ship Monday through Friday. All orders placed after 12 noon will be shipped the following day.

If your order is time sensitive, we recommend selecting UPS Overnight or 2nd Day Delivery. These are the only service levels that UPS guarantees. We cannot not guarantee the arrival of your product on a specific date with ground shipping.

If you order on a Friday and select 2nd Day shipping, your package will be delivered on Tuesday, not Monday. It would be necessary to select Overnight shipping if you would like your package to arrive on Monday. Keep in mind, couriers will not guarantee delivery regardless of expedited shipping selections, in unusual circumstances, such as security shutdowns, or weather. We cannot guarantee the arrival of your product for on a specific date with ground shipping.

Please remember each order is custom made for you. While we will attempt to fulfill your order as soon as possible, many factors influence the speed at which we are able to complete your order. Therefore, we request 2 days to create your order. To avoid disappointment, especially during the holiday season, please order early and allow plenty of time for the arrival of your package. We believe quality merits the investment.

My order didn't arrive in time or it went to the wrong address. What happened?

Please be aware that we will not replace product or offer refunds due to shipping errors, (be sure to triple check the address you gave us, and that your friend hasn't moved!) shipping delays, or late or early delivery dates, if you selected standard shipping. We cannot guarantee the arrival of your product for a specific date with ground shipping.

Can I request overnight shipping?

Yes! Please note the shipping cut off of 12 noon still applies to your order. We can't rush quality, just your shipping!

What if I'm not home to receive my order?

No problem! We offer easy service and do not require you to sign for the delivery. Look for your delicious treats of buttery bliss when you arrive home.

How do you ship my cookies?

We spare no expense to ensure Queen City Cookies arrive safe and in style! Our custom packaging displays exacting attention right down to the smallest detail. Every Queen City Cookies order arrives in what is tantamount to a royal carriage. The exquisite, partially recycled corrugated kraft board box is secured with our exclusively designed packing tape and sent with our signature Queen City Cookies stickers.

Inside this luxurious shipping box, our signature gift box is surrounded with FDA approved, static-free, organic, biodegradable cornstarch peanuts that decompose in water, leaving no toxic waste. Our soothing blue signature gift box is embellished with our QCC elephant. The Velcro closure on the scalloped lid allows for reuse.

Nestled inside, each product is carefully sealed to ensure optimal flavor, then identified with extraordinary colorful packaging, all perfect to gift or celebrate any occasion.

We are pleased to include a personalized, handwritten gift message on our signature stationery with every order. Please include your sentiments in the message box when checking out, or contact us at orders@queencitycookies.com

I live in the Cincinnati/Northern Kentucky area. Can you deliver my package locally?

All products are available for local delivery. We have partnered with a local courier service for all residential and office deliveries Monday through Friday in the Cincinnati and Northern Kentucky area. All couriers are uniformed, non-smoking employees. Please contact us at 513.591.0022 or email us at orders@queencitycookies.com for more information. Delivery rates are based on location from our bakery, and level of service. Standard shipping rates do not apply for courier service.

Can I ship to more than one person on one order?

Yes, you can ship to as many people as you like in one order with one payment. However, please keep in mind that shipping charges are applied to each address, but may be paid for in one transaction.

Can you hold my order for a future date?

We welcome requests to ship your order at a later date. Take care of everyone on your list now! Just enter the arrival date for each package in the Special Instructions box-- along with any gift messages you'd like us to include on our handwritten gift card -- during the check out process. We'll take care to make sure your gift arrives right on time and in style!

International And Military Addresses

We welcome orders outside of the continental United States, including those to our friends in the military. Contact us for shipping prices. Please note all international shipping will be handled by the US Postal Service and may require additional charges.

Will my order look exactly like the ones in the photos?

We are committed to bringing you exemplary baked goods, service, and value. We only offer our guests what we believe are products worthy of bearing the Queen City Cookies name. Our quality control is rigorous, demanding perfection where other bakers are more lenient. We do not offer mass-produced products devoid of personality or artistry. Each product is meticulously created for you, and should be considered an original work of art. Like an original masterpiece, each of our treats expresses its own unique beauty. We hope you appreciate each baked goods individual, exquisite charm.

How should I care for my cookies once they arrive?

Please eat Queen City Cookies upon arrival. Ok, maybe two days. Surely you can gobble them up within two weeks? Ok, want more time? Queen City Cookies may be enjoyed for up to nine months, stored correctly. For best results, our cookies should be stored in an airtight container and placed in a cool, dry place - temperatures between 60-65F are best. We find cookie tins work best. Since we use no artificial preservatives, to fully appreciate the flavor and quality, please enjoy your cookies within 9 months of purchase. 

Can I refrigerate my cookies?

Please, no. And, freezers? Too cold! It's not necessary to store Queen City Cookies in the refrigerator. For optimum taste and texture, please store in a dry place in a cookie tin. Be sure to remove our cookies from their packaging before placing in an airtight container.

What's the best way to eat schnecken?

As a snack. As French toast. With ice cream. With friends, or alone. Or, really, any way you want!

For extra ooey, gooey bliss, slice, then gently warm in a microwave for 10 seconds. Do not place in a toaster or toaster oven. Not only will this dry your delicious treat out, the immense amount of butter in our schnecken may catch fire, ruining your day! Don't do it!

What's the best way to store schnecken?

You have some left? Wow, you have willpower! Simply rewrap, and keep at room temperature, away from direct sunlight in a cool, dry place. Do not refrigerate. Schnecken will last (if it doesn't mysteriously disappear) approximately 10 to 14 days. Please do not place in the refrigerator, as it will slowly steal the moisture from the bread. To freeze for up to 9 months, rewrap and place in two freezer bags, squeeze the air from each bag, and seal. Thaw at room temperature. Do no refreeze. To reintegrate the butter, slice, then microwave for 10 seconds. Eat. Smile. Repeat!

What's Schnecken anyway?

Schnecken is bliss, joy, and pure pleasure. Oh, sorry. Schnecken heaven takes me over sometimes. Schnecken is similar to a sticky or cinnamon bun, but way more ooey, gooey, and caramel-ey. Schnecken means snail in German, and takes its name from the roll's spiral shape. There are 3 spirals to one loaf.

What if I have a nut allergy?

We care about your well-being. If you have nut allergies, you should not eat our baked goods. The creation of our desserts occurs in a kitchen where peanuts, tree nuts, nut oils and nut products are present. As such, our products may contain traces of nuts or nut oils.

What about dairy?

Queen City Cookies baked goods may contain cream, condensed milk and/or sweet, creamy butter. Please, do not eat our cookies if you have a dairy allergy.

Any other allergens in the bakery?

Queen City Cookies are made in a facility where peanuts, tree nuts, wheat, soy, milk, and sesame are present. We want the best for you. Please do not eat our products if these are ingredients cause you discomfort in any way.

Do your baked goods contain gluten?

Yes, our cookies contain gluten. We do not offer gluten-free cookies at this time. However, we are perfecting a gluten-free recipe and hope to offer it soon. Please check back often. Or, please email us at service@queencitycookies.com to be informed when our gluten-free cookies are available.

Do your baked goods contain eggs?

Yes. We use delicious, nutritious Omega-3 enriched eggs from free-range chickens. In a commitment to your health, we only use eggs free of antibiotics, synthetic hormones, or pesticides.

Are your tasty treats organic?

We are committed to creating Queen City Cookies with premium, fresh, and when possible, local, and organic ingredients. We use only the finest quality chocolate, roasted nuts, Penzeys Spices, and all natural flavor essences. Many of the spices are freshly ground in our kitchen, and many of our herbs are grown in our garden. 

Are your products vegan?

We use all natural products without preservatives, hormones or antibiotics, but because they contain dairy and eggs, they are not vegan.

Are your products kosher?

We were pursuing kosher certification, until our bacon schnecken came along...

How will I know about special promotions, when new flavors arrive, or if you've added another event to the site?

It's easy to stay informed about all of our queenly activities. Sign up for our emails, check us out on Facebook at Queen City Cookies and follow us on Twitter at @QueenCityCookie. You'll be the first to receive information on special promotions and know when the latest taste sensations arrive. Send your email request to service@queencitycookies.com 

What ingredients are in Queen City Cookies baked goods?

We proudly use only the highest quality, freshest, all natural products. They're also local, and organic whenever possible. We source our flour locally. Soon, we will have honey from our own bees!

Can I order over the phone instead of the Internet? 

We're delighted to take your order over the phone and help you with your selections, but to expedite your call, please have your order ready, including quantity and flavor selection. You may contact us at 513.591.0022 to place your order.

May I pay with a check or money order? 

Yes. Please make your payment to Queen City Cookies, and mail to Queen City Cookies, 1662 Blue Rock Street, Cincinnati, OH 45223. Please include the name of the products(s) you'd like, the quantity of each flavor(s) and required ship date. Please make note of any special instructions or gift message to include with your package. Remember to include shipping charges in your total.

Please contact us at orders@queencitycookies or 513.591.0022 to place your order and to confirm the total prior to mailing your payment. Your baked goods will be shipped upon clearance of your payment.

Please mail your payment to: Queen City Cookies, 1662 Blue Rock Street, Cincinnati, OH 45223

Will I receive an order confirmation?

When you order online, an order receipt will be sent to your email address immediately after placing your order. Please review this information as soon as possible to ensure all addresses and information is correct. If you need to make any changes to your order, contact Queen City Cookie's customer service at service@queencitycookies.com or 513.591.0022 within 6 hours of your order. We cannot be responsible for orders that are changed after the order is shipped.

Can I create an account to store my information?

Yes. You may create an account, which will allow you to track your orders and will also make ordering easier the next time you purchase Queen City Cookies. However, it is not necessary to create an account to place your order!

Corporate Gifts

My clients have seen it all. I need unique luxury gifts that are affordable.

Challenged to find the perfect something for the person who has everything? Queen City Cookies are the perfect gift to impress, surprise, and delight the most sophisticated clientele; our hand made, gourmet baked goods make unique, affordable luxury gifts for every occasion.

A joyous celebration, a thoughtful exchange, or simply a pleasant surprise: whatever the event, you'll find that our collection of delicious baked goods will be savored for the flavor and treasured for the presentation. We can help you select delicious treats to the match your clients' interests or industry. Personalized gourmet products create unforgettable gifts. Your clients will remember you designed an exclusive gift tailored to their interests.

We can also create custom packaging and note cards for to additional personalization.

Can I order multiple gifts of Queen City Cookie's with one payment?

Yes! We've made it easy for you to ship to multiple addresses with one purchase. Plus, you may store your addresses in your member account making reorders a snap. Individual shipping charges apply per address.

Do you offer volume discounts?

For larger purchases, we offer a discount on the total sale, less shipping and handling. Please contact us at 513.591.0022 for more information on how to save money while enjoying this affordable luxury.

I am sending your delightful handmade cookies as a gift. Do you include the pricing information on the packing slip?

Your thoughtfulness is exhibited through our opulent presentation and delicious gourmet baked goods. The price remains private.

Can I add a personal message to my order?

Queen City Cookies is pleased to include a hand written gift card with each order on our signature stationary. Please include your sentiments in the message box when checking out, or contact us at orders@queencitycookies.com

Weddings And Special Events

How far in advance should I place my favor order?

Congratulations! We're over the moon for you! We'd love to work with you to create the perfect treat for your special day. We recommend that you place your order about 4-to-6 weeks before the event and select a delivery date of one week prior to the event. Please add one week to the delivery for customization. Upon receipt, please remove your cookies and store them in a cool, dry place. We prefer to place our cookies between layers of wax paper in cookie tins.

What customization or personalization options are available?

We will work with you to create the perfect presentation for your wedding or special event. It is possible to create a custom cookie for your celebration. And, we can personalize each cookie with a commemorative name or date. We can work with you to create custom gift bag or package our cookies in your own material. Please allow 8 weeks for custom orders.

Do you wholesale?

Let's talk. We love sharing our incredibly delicious cookies and Schnecken with the world. They make each moment a happy place. Please email your ideas to sales@queencitycookies.com or call us at 513.591.0022.

 

 

Be kind whenever possible. It is always possible. -- His Holiness the Dalai Lama